DON'T USE DISCHEM

On 31 April I visited the branch at Ferndale on Republic to obtain 3 items from the pharmacy. Lansoloc, Teprilam and potics. . These was listed on my phone which I presented to dispenser. I only wanted the Lansoloc & Teprilam from the dispensary as the probiotics are shelf items. She could not understand what was written and eventually called a qualified pharmacist. I was told that they did not stock Teprilam, a chronic medication and the only one which Discovery Health will pay for without a co-payment. Today upon opening the stapled bag I found that they had supp**** Iberogast instead of Lansoloc. I called the branch 3 times today, was cut off each time so call their Head Office. I asked to speak to a manager or director and was told that the manager was on a call but also in a meeting but would call me back in within 30 mins. NO CALL-BACK RECEIVED. Called Head Office at 16.35 to find that customer service dept. closes at 16.30. Next script will be lodged with Clicks. I suggest everybody does the same. DISGUSTING SERVICE FROM BOTH THE BRANCH BUT MORE SO FROM HEAD OFFICE.