Don't know what's going on..

I went to your canal walk branch to register for the baby program I was issued a card and then bought to the value of R358 to qualify for the baby bag.<br> <br> A few weeks later I went onto your website as I wanted to purchase online and when entering my card number it said that it was not valid. So I called your helpline and was told to register again, still did not work... I called the helpline again and was then put through to the canal walk store and spoke to Michaela. I was told that they could not pick up any of my details on the system, not the card number, ID telephone or email address. Now I remember when I got to the store to register the lady at the front desk looked extremely upset that I had interrupted a telephone call but proceeded to give me the form to fill in and when I gave it back to her she told me the card was activated and I can go and shop. Michaela managed to fix it but I have still not received any notifications. I registered for your baby newsletter and have since not received anything via email. <br> <br> Can someone please tell me what's going on?<br>