1 reviews | Active since Dec 2011
Do not waste your time or money
If i could have given anything less than 1 star I would as they truly do not even deserve that to be honest. So I went on their website in July and ordered 5 Watermelon and 5 Cranberry Pharmafreak water enhancers. Paid a whopping R150 for just shipping which in my opinion is ridiculous, but thought that it's fair as I am ordering 10 items. Waited a very long time for the delivery. Was very excited once they arrived. Opened the box and found only half of the items inside. I immediately emailed them to tell them I only received half of the order. Even them replying on email took some time, but eventually I did receive a reply. Was told it will be taken up with the offices it was sent from. Well...it is at the end of August and if I didn't ask what was going on the whole time, I still would not know what is happening. I was phoned and told that if I don't want a replacement they will give store credit. Like why would I want store credit after such terrible service. I asked that the refund was to be made into my account. Got a refund of R35.16....for 5 items. Like what is happening at their head office. Is there any competent people working there as it seems they do not even know what was on the invoice. I would not recommend this online shop to anyone. As I was told per phone, the online shop has been giving constant problems, but it seems Dis-Chem higher ups don't care in the slightest. They should just close their doors now and stop pretending. Highly disappointed from a first time buyer.
