Do NOT use Dis-chem's click and collect "service"

I will never use Dischem's click and collect / online shopping website ever again.

I ordered an item, and requested collection from Festival Mall, I got a confirmation email and sms stating that my order is ready for collection at the selected branch, when I got there on Saturday 3 November 2018 to collect my parcel, the staff members at the click and collect counter was extremely rude, after explaining why I am there, wasting their time, they informed me they had nothing for me, one of them said something to the other in the lines of the item might be at the Glenacers branch, after asking 3 times why the item would be send there, without any communication to me regarding the change in collection address, and the question just being ignored by both staff members on duty, I just gave up and left. The only positive that I can say about the entire experience is that I didn't have to pay for the item before hand.

I will definitely not be using this "service" again.