Distraught Dischem Customer

I’ve had an abhorrent experience with Dischem MoA where a purchase (Oscar de la Renta perfume) was made for a friend on Friday 28 Feb 2020. The same evening it was realized that the recipient experienced an allergic reaction whereupon the matter was raised with Dischem and product returned for refund or credit the very next morning.

5 days later a representative with an attitude by the name Lens degorgeous1 +***9 she wouldn’t help me unless a medical note was produced 5 days later which would cost R550 for dr Consultation) for a purchase of about R840 which no one had alluded to until Thursday afternoon. Her abrasive and rude demeanor has led to solution to date as she’s not once but several times has told me , “I’m not doing this with you I have a meeting when free I will send you a Dischem email” to which hasn’t happened.

I’m still stuck with the product. No way forward but truly unprofessional & narcissistic customer relations consultant or partner as she calls herself. PLS HELP. Onicca N.B. Thanks Tony from Dischem Brooklyn for your assistance and interest in trying to resolve this for me. I really appreciate your relentless efforts.