Dissatisfied cx

So I recently decided to try out the Prescription delivery service on the Dischem app and to my disappointment, it did not work out.

I placed an order and almost a week has gone by without any status update other than "Order Received". I then decided to pop them a message via Facebook messenger but was told they couldn't assist and provided a contact number and email address for further assistance.

I sent an email to the provided email address and was asked to provide my and the patients personal details. Even though this was already provided via the order process on the app and I even uploaded the script.

After sending this information via email, suddenly the order status updated to "Order Processing" but still nothing actually happened.

I then sent a follow up email and got no response. I sent another email the following day, no response.

Then finally today at 16:37, I receive an email saying "We were there about 15h00 or a bit later but no one was at home."

What bugs me is that we are at home. Both my husband and I work from home. My grandmother and aunt is here too busy with washing and my son and our dog is playing outside right in the front yard.

Not a single soul was here. No one bothered to call me, to hoot, to shout or knock seeing that they were supposedly here?

What an absolute waste of my time and energy. We could have gone to the mall daaays ago.

Now you're telling me the package was returned and being kept for collection. That does not help me at all. That defeats the entire purpose of an online delivery service doesn't it now?

Your service from the getgo has been terrible and disappointing to say the least.

I will be sticking to Checkers and Clicks for my future prescriptions because even their I store service for prescriptions is 100 times more efficient and satisfactory than whatever it is you're trying with this service.