Disrespecting and ignoring customeerd

Many e-mails and hello peters and Facebook posts later and excuses and still no resolution to the gift voucher my wife purchased. When will we ever get a response????.Your *** for Order #627876. Since 9 march no response. C J Phitidis. Pathetic. Please don't also start blaming Corona now as this was long before. And you call your mail a careline?