Dispensary have no interest in responding to long-serving customers

I have been on hold all morning to get to the dispensary, with no luck. How many times must 1 call to actually get hold of anybody in the dispensary to: 1. Check if emailed script and request has been received, 2. Confirm collection date and time.

I hardly ever get reply emails to my requests to get scripts ready, but had 3 new scripts attached, and thought Dischem would want to help, but clearly not. Last script I ever send again to Dischem!