Dismal service and attitude from Dischem Queens Corner

It's really with sadness and dismay that I have go as far as to post this message to hopefully get this matter resolved. What happened to the service in the Moot, more specifically at Dischem Queens corner? Three weeks now to get a script, that has been paid in full. Still asking the same question... have you received a sms???? NO, NO, NO. That is the answer every time you ask the same stupid question. Why do you take funds for goods and not even have the common decency to do the check ups on your own system to see which orders are long over due? Sure a multi billion rand business has that capacity to pull such a report? Or is it that because you make so much money you have lost the capacity to care about your customer.

I look forward to response...