Dishonest DisChem deceives with its 2+1 promotion

DisChem's “2+1 promotion, with cheapest item free”, appears to be the same as the usual “3 for the price of 2 with the cheapest one free”. And it is, if one buys only the 3 items.

However, if one buys other items at the same time, DisChem’s system searches for the cheapest item in one’s basket and makes that one free instead. So the customer does not get the cheapest of the 3 items free, where this is almost completely hidden with DisChem’s complex set of discounts using their Better Discount as well.

DisChem are entitled to do this if they informed customers of this process before the customer made the purchase. But there are deliberately no such notices anywhere in their stores or online. If customers knew about this unusual approach, they would split their purchases and pay separately for each 2+1 purchase. This would cause chaos at the tills and multiple deliveries instead of one, so DisChem avoids this by not publicising their unusual interpretation of this approach anywhere.

So if you buy from DisChem using their 2+1 promotion, pay for this seperately.