disheartening (dis)service

Bought an electric blanket at Dischem Time Square -Alberton on 25/05/25-my birthday nogal.The blanket stopped switching off on the 07th/08/2025 without any loadshedding nor power surge /load reduction in ma hood. I took it back on the 08/08/2025 and was told the supplier will only come on monday attend to it, an indication that Dischem didnt take responsibility but simply passed the buck.

To date, my query hasn't been attended to and to add salt and mother-in-law pepper in my 'coldnights' and wound; other blankets were stached in a black throw away bag and mine was left where I had left it on the 08th August 2025. I need my REFUND as their policy AND BUSINESS DISPROWESS of displaying other company merchandise in their premises for us to purchase shouldn't affect me emotionally or otherwise. Now Im given an alibi that the supplier should first assess their twaaak product --- a process they ought ot have completed priory to releasing the merchandise for public consumption.