DISGUSTING SERVICE

I went in on Saturday 24th February 2018 to purchase some things. These things came to R469.30, it was processed on my account on the 26th February 2018. This morning I logged onto my bank to find another amount of R469.30 was deducted from my bank account this morning 28/02/2018.

I called my bank first thing this morning to query it, they told me it has gone off my account twice and into Dischem’s account twice. I called Dischem they advised I am not the first person this has happened to this weekend and they will contact me.

I then got a call from an Amanda advising she spoke to the IT at Dischem to checks the payments or something and they have confirmed it has only gone in their account once! I called the bank again, they again confirmed that Dischem is at fault and the amount was taken twice from them. I then called Dischem to speak to a Manager. Manager argued with me that I was in the wrong at that the bank was called and the bank confirmed the money DID NOT go off my account twice. I do not know who they think they are, there is no way in hell I am going to try and take money from Dischem. It is on my bank statement and it has been confirmed TWICE from Capitec that the amount went off my account TWICE. The bank cannot return it as it is already in Dischem’s account.

I am absolutely LIVID that they are basically accusing me of not having the correct information. A stamped bank statement is a LEGAL DOCUMENT, it shows the proof of both amounts being deducted.

I need this sorted out ASAP. It has left me with a terrible taste towards Dischem and I am horrified that I have been treated in such a manner.