Disgusting Dischem Service

I am really shocked at the nerve and lack of customer service at DISCHEM NORHGATE. Yesterday, 25/11/2018, I went to do my usual monthly shopping. I usually use DISCHEM Woodmead but figured id go to Northgate since I live in Northriding and yesterday was convenient. After paying for all my goods (all three heavy bags full), I proceed to walk out of the store and am stopped at the exit by the security guard and told that I cannot leave the store with the trolley. I begin asking him how am I supposed to walk with all my bags through the mall? He’s not interested and repeats that the trolley is not allowed out the store. In disbelief, I ask for the manager. I speak to VINCENT. I ask him how does DISCHEM expect me to struggle out of the store with heavy bags and no trolley? He goes on to give me a long story about how much the store loses in lost trolleys and how much he spends on replacing trolleys and therefore trolleys will not leave the store as a result of that! I assured him that I will personally bring the trolley back. Still he refused. And so I kept my cool, took my bags out of the trolley and struggled out of the store while Vincent, “THE MANAGER” watched…Unphased.

Dear DISCHEM I DO NOT CARE ABOUT YOUR LOSS OF TROLLEYS AND REVENUE THEREOF. THIS IS NOT YOUR CUSTOMERS CONCERN! Is this how you treat your customers? Its ok for me to come into your store, fill a trolley with goods, give you my money for these goods, but I’m not allowed out of the store with a trolley? SHOCKING! I had to make my way to WOOLWORTHS to finally get a trolley. THANK YOU WOOLWORTHS FOR ALLOWING ME OUT OF THE STORE WITH YOUR TROLLEY FULL OF DISCHEM BAGS!

Upon me leaving the mall, I had to walk past DISCHEM again and guess what I witnessed?! VINCENT having the same trolley argument with another woman. So I stopped and listened to see the outcome. And guess what? He lets her walk off into the mall with the same trolley!!!! WITH ONE PACKET AND HER BAG! Not to the car park…INTO THE MALL! I mentioned it to him. I said “why did you let her leave the store with the trolley?” He says that he’s sending a guy with her to bring the trolley back. REALLY!!!!!!!!!!!!! Did he think that I was going to push the trolley back to my house?

Now the only difference between me and this woman was the fact that SHE WAS A MIDDLE AGED WHITE WOMAN, AND I AM NOT. Neither middle aged…nor white. And if this is all that changed VINCENTS mind so very quickly, that’s DISGUSTING!

Shame on you VINCENT and shame on DISCHEM.

Please tell me why did I leave Clicks?!