Disgusting Customer Service Ever

I would like to officially convey my dissatisfaction with the service I got at Dischem Brackenhurst/Bracken City. I visited your store on the 1st of August for essentials. While in front to pay the cashiers. A cashier by the Name of Virginia, mentioned that she was going out of the till and requested the customer behind me to come through. I was surprised and while asking why are we being skipped she spoke and we could not hear her. she finished with that customer and laughed at us. I was then serviced by another Cashier and she carried on assisting more customers after Us. Requested to speak to the manager. I went to the manager who was on the floor and explained but he was not interested and said he will deal with it and I asked so how will I know that this has been dealt with. Only then he requested I leave my details by Customer Service counter. He promised he will have a look at the Cameras and call me back after his investigation.

Left the store and a week went by I still have not received feedback from the so-called Investigation. I phoned the store Monday the 10th and I spoke to another Manager Noreen who confirmed that he was not in and will request that he calls me on Tuesday. I still did not receive any call till today the14th. I phoned the store yet again and was told he was in a meeting. Requested a callback, He later phoned me 13 days after the incident to only tell me that according to him, the cashier did nothing wrong and said whenever the store is busy the 1st till is not utilized for customers with trolleys and he did not see the cashier laughing. My question was how will you see her when she had a mask on and the cameras do not have any audio. I get the explanation of the 1st till which I am not even happy with, why didn't the cashier properly explain why I was not being serviced first instead of laughing and giving me attitude.

Secondly, the manager himself was not even interested when I was conveying the complaint and for the fact that I had to ask so how will I know that this matter will be dealt with and which was leading to him to take my contacts and having to wait for 13 days to even get a call and I got the call only because I was the one phoning the store. Thirdly why create Isle which are not wide enough, does not make sense for customers for service while those who came behind them get serviced, only because they bought more stuff. Your trolleys are also not big as the ones at our grocery store, the explanation provided to me just doesn't make sense but gives Cashiers the right to disrepect and not render service to customers. This was the 1st since using Dischem to not be serviced as I had a trolley and I was gonna cause traffic because its the 1st till point available. If that's the case have signs so we know that we know these obsurd rules created to not offer good customer service. Very bad services and this means that as a Manager his willing for customers to have a bad experience at the store as he wasn't even interested.

I am utterly disappointed at how I was treated in the store and how this was handled by Management.