Disgusted customer

On the 22 of July my sister went to dis-chem in the North Gate mall and the treatment she got from the sister's in the clinic and they told her that they could not help her because she was coughing and her eyes were red and she has corona virus, and she has tested for the virus and the results came back negative and her eyes were red because our aunt passed away that very same day and she was very emotional and after they helped her with so many comments they said that her medical aid funds could not pay for the treatment they had prescribed for her, only for her to call discovery and be told that they had never claimed for the medication, the behavior of those nurses should be reprimanded