Disgusted by Dis-cem double payment.

On Friday 14th while paying with my credit card, the teller said it hadn't gone through and I must do it again. When I went outside my wife's phone showed it had gone off twice. This is Dis-cem Galaria I then asked for the manager and was taken to Gerda, who explained that the bank will see this and they will fix it overnight. I waited till Monday and told her that nothing had come through on my cell showing any reversal, she said that this would probably not show on my phone and I need to get a bank statement. She said it was a one in a million chance that this was not sorted. My bank statement showed that I had been charged twice, once for payment and the other in pre-authorisation. I then had to send it to her and this she sent to a finance office and their reply which she sent to me did not indicate how they would return my money. I sent it back asking if she understood what was happening, she said she would phone me the next day. She phoned to say that my bank should sort it out or I must give her my credit card details. I phoned my bank and after an almost 30min call they only option is to go to my branch, fill in a form an wait up to twenty days. After speaking with Gerda I received a call from their customer service and she said I can either give them my details or go to Gallaria, I lost my patience with her and said I have wasted my time and money on phone calls and travelling to the bank and now i must drive eighty Km's to get my money back. She did not even appologise and and refused to accept that it's a Dis-cem problem. I told her that should have at least offered to pay for my expense to travel to the store. She said she would call me back. Still waiting. Disgusted by Dis-cem and will never go back. I'm a pensioner and they are the only ones who keep any sort of diabetic food unfortunately.