Dischem Willowbridge and Dischem Head Office don't have time to service their customers!

I had a query for Dischem Willowbridge so after going to their website I choose the Whatsapp chat option and at 11:41 I send them a query. At 12:35 when I haven't had a response I decide to phone Dis-chem Willowbridge and after 7 minutes and 42 seconds of waiting Marshall who is the vitamins manager answers the phone after I had asked to speak to a manager. He then proceeds to tell me that they will respond to my Whatsapp sometime after 1pm because the Whatsapp staff are all on lunch! I request he please get somebody to to respond to my WhatsApp urgently and we together terminate the call. I then decide to call Dischem head office to make a complaint about my experience and after waiting for seven minutes for somebody to answer I have to terminate the call because there is nobody answering calls now that is very shoddy service from Dischem!