Dischem Victory Park has no customer service

Just got back from dischem in victory park, Randburg. Waited more than 20min to collect on a script for my baby daughter. The store manager offered absolutely no assistance stating that waiting is normal. Lots of excuses which made very little sense. But then I got to speak to the dispensary manager. He was even better. Firstly he stated that I had not been waiting more than 20min ie. I had told a lie. Then he blamed COVID for all the delays and his staff shortages etc. really !!! Then he told me I should rather go to another chemist if I was not willing to wait. Absolutely superb service once again from a branch which clearly pays no attention to customer service. We wait patiently like fools in order to pay dischem our hard earned money ??? I shall follow his advise and never return.