Dischem testing station - no testing kits

I wanted to do a rapid Covid test at a drive-through site. Went online, booked it on a day where there were lots of availability. When I then tried to change the time after I saw it was booked at an earlier time, it didn't link back to the appointment. On the day I then drove to the site at the time of the appointment. Got there, one of them came to me: "do you have an appointment?" (yes); "didn't anyone phone you?" (no); "we ran out of testing kits". Are you kidding me? Is that not the point of an appointment? She then carries on telling me how one of their other drive-through sites might perhaps have openings, if I'm interested. So you are not prepared for what you promised, and now give me the task to phone or drive around? I'm disgusted in this service and response! At a time like this, after a year of learning how to get this right, this is what happens?

More than 2 hours later I get the sms to say that they're experiencing problems. More than 7 hours later I get the sms to say that I missed my appointment and that I can schedule another one!

Dischem won't see this customer again!