DISCHEM SUPOORTS PHYSICAL AND VERBAL ABUSE TOWARDS A PREGNANT WOMAN

Greetings, On 23 August 2021,I visited Dischem Rynfield.I unfortunatley had forgotten my purse at home and needed a dischem card hence I proceeded to the Customer Service Desk to receive a new card and the customer service rep was rude and not so "customer friendly" nevertheless I continued to shop. After paying for my items a very helpful cashier advised that I needed to spend a little more to qualify for the baby bag, of which I then proceeded to do so.Once the second purchase was completed I then visited the Customer Service Desk to request for the baby bag and yet again a very unhelpful and not so friendly customer service rep assisted me. She did not ask at which preferred Dischem branch do I wish to collect the bag and I had questioned her, yet again rude, abrupt and obnoxious. I then asked to see a Manager and no one could find the Manager-I waited for a good +/- 20 mins with little to no assistance or courteousy. A very pleasant and helpful staff member from the pharmacy took notice of my frustration and then proceeded to search for the store manager, she reported back explaining that he was not in the store. Afterwards the cosmetic manager offered her assistance, I then explained to her the situation-as my frustration builds up being in this store for sometime with appalling service. We then proceeded to the customer service rep who assisted me last to the back(after which was also a wait a she was "busy" with a customer. Once again she back chatted, was rude and obnoxious and refused to co-operate ignoring me,by now I had reached a height of frustration with this behaviour. As she ignored me and turned to a piece of a paper right before throwing her hands in the air and back chatting I reached for that paper from her hand to get her attention. Now whilst reading the above, if you thought this was bad pay careful attention to what happened next. A Dischem customer in your store witnessed this and approached me in an abusive manner to not speak to the staff in that manner and I responded by saying to her she should not involve herself as she is not aware of my ordeal in the store and with the staff. She then claimed to be a law official and I had to remind her that she was not the police but merely an immigration officer. I had my cellphone in my hand and wanted her badge number etc to report her behaviour and she then grabbed my hand and twisted it.I then walked out to get my husband as this customer calls security to remove me from the store. The event becomes more interesting..... When I return with my husband-Your security refused to allow me to get into the store of which I abided to. Dischem staff all began to throw remarks, belittle me and verbally abuse me. When security was asked where was this customer who physically abused me they had **** that she exited the store. The branch manager then shows up with no remorse and total disrespect ,I had asked him to go view the footage in full before speaking any further. Now once he had done that he then realized what had actually happened and decided to be a bit more approachable-however I must say he had no coping skills to deal with such a circumstance. Dischem staff members kept the customer and provided support to a person who physically abused me-how does this work???? The customers husband then arrived and passed remarks etc to my husband and myself as we stand out the store for all this time-of which we ignored. Dischem staff members then communicated with the customers husband and laughed and also passed remarks with him as his wife exited the store. In this time I had called for SAPS. I then also called your centre security to report the incident of which she was also treated with disgust by Dischem staff members. The centre security requested I write a statement of the incident, she then entered the store and requested to borrow a pen of which staff members refused to help and their response was because she was assisting me.They then argued for a while and once again ganging up and bickering about me. The SAPS unfortunately did not arrive by then and it was becoming quite chilly for me so we then proceeded to the police station and opened a case of assault. The case is now being taken to court.

Long story short-I was physically abused and verbally abused in your store and Dischem Rynfield supported this... The cherry on the top is at the time I was 36 weeks pregnant-this tormented me and really affected me.

The reason why I write to you sometime after the incident is because I had an emergency Caesar done and given birth to my beautiful little girl.

I expect some serious intervention asap regarding this ordeal asap.