Dischem Strubens Valley dispensary ignore emails requesting collection requests

Do not arrange collection of scripts at Strubens Valley Dischem. Twice they have not bothered to arrange my script, and have to spend 20 minutes on the phone to arrange it. It is pathetic. Dischem, please may I have a copy of my 6-month script, as from next month, I will go elsewhere, where it is not a schlep to get my script arranged.