DISCHEM STAFF ASSAULTS CUSTOMER

I had made a purchase about a week before this incident of an item priced at R650-00 from DISCHEM. The item seemed incomplete and the pharmacist was unable to explain why. So I asked for a refund.

First to refund counter, getting the runaround until I said would stop payment. Then to an admin desk to collect a copy of my invoice, then back to the pharmacy. Then back again to the refund counter. Eventually the process was all done when the DISCHEM refund staff member demanded my invoice – which I wanted to keep – so I refused, saying I want to keep it. That staff member comes from behind the counter stands up close right in front of me, face to face, and physically makes contact trying to grab the invoice out of my hand. My arm was grabbed a few times in an attempt to wrench MY INVOICE from out of my hand - what was she thinking? And the final straw was when she called and shouted out ALOUD for SECURITY for all in the shop to hear - like I was a ********!! I remained calm, quietly walking out of the shop to defuse the situation but also out of embarrassment.

I lodged a complaint with DISCHEM and received a bland unsympathetic indifferent response from Director Kevin Sterling which missed the point entirely. Just words like "lack of service noted", "has been investigated", "internal disciplinary action is to be taken" and "trusting will not happen again". There is ZERO empathy with the customer - in fact not mentioned at all. Notwithstanding that the incident was initially described step by step, and essentially the contents of this post sent to Mr Kevin Sterling as well, there has been no response from DISCHEM after 7 days. It would seem that DISCHEM think it is in order for staff to behave like this towards customers. I think most customers would find it UNACCEPTABLE.