Dischem Soshanguve Crossing you can do better

I went to the shop on Sunday the 24/09/2023 wanted to report and replace my lost card. When I get to customer service, I found a lady by the name of Lesego Mashigo. When I tried to explain what I wanted to say, I didn’t even finish my sentence and she said ‘Bring your ID/driver’s license’, I didn’t take out the ID immediately because I wanted her to look at me as she was busy with her colleague on the phone. She said again: ‘Bring your ID’, I was so shocked about the service I’m getting from Customer service. She gave me a replacement card without hearing what I wanted to say. I even told her that I’m going to report her. Unfortunately I won’t tolerate such treatment from a person that has been positioned to work at customer service, I’m very disappointed about Dischem as a whole and worst part, Dischem Soshanguve Crossing management because obviously a person with a negative attitude, is very easy to be spotted but they have placed the lady on the position knowing very well that she cannot deal with clients.