Dischem shares customer info with **** medical insurance admins- Kaelo/Centriq

As a loyal Dischem client for years, I am disappointed that Dischem is making available personal information to and collaborating with a **** of a medical insurance/gap cover administered by Kaelo/Centriq whose ethics/integrity are very questionable. Dischem is exposing its client base to daylight *******.

I am struggling to get a refund of my premiums after I cancelled before activation of cover on grounds of misrepresentation of product.

Policy Number: KH23781 I took out an interim day to day medical for my son w.e.f. 1st March 2023 after he turned 25 and couldn't remain on mine. Consultant, Thomas David obtained our proof of previous parent cover assuring us the waiting period would be waived. After taking my bank details and effecting the first debit order 28 Feb 2023, he then contacted my son who lives in another province and collected his personal details, thereafter, he sent confirmation of cover directly to my son. Early May my son was unable to see a GP in Capetown. First, he was told that network GPs are not available weekend. When he eventually got one, he was told that his cover was not active. This, despite assurance of waiver which should be on the call records. When I queried this with the consultant, he wouldn't care less, only redirected me to an email address, a U-turn from the several follow up calls he was willing to make just to get us to subscribe. What shameful dishonesty!