Dischem service is TERRIBLE

I ordered my dads prescription meds Friday morning early via watsup and even called them to make sure they received it,and that they dont forget AGAIN to blister prepack all meds.They assured me it wil definately be delivered monday morning early.On sunday i spoke on wtsup again to make sure if order is packed and ready for delivering on monday,which they said all is OK.I watsup them monday during the mid day to ask when will it be delivered as sopposed to be already done,they promised before end of the day(already breaking their empty promises),so around 5pm i sended more than 20wtsups to try and get hold of them,no reply.From Friday i said my dad is 87 years old and hes chronic medicine will be finished monday moring.....According to Jackson at dishem he said the first problem was that the lady that handled everything is on leave now and she forgot to book the meds for delivery aswell,but even after many watsups DISCHEM is still giving empty promises,I spoke to Jackson again on monday around 10 and asked him to deliver it before 12 as my dad needs it,he said yes.At 3pm i phoned Jackson again,only to tell me the delivery guy is out with our meds only now........Pathetic as we spend more than R7000 a month by Dischem for chronics and day to day stuff.....and this is the PATHETIC SERVICE and empty promises you give us.Maybe Clicks Pharmacy will appreciate us more.

Also why is there always always a long cue by over the counter meds,and only one ,maybe 2 people working at the counter,normally take 20-45 minutes to get 1 or 2 items by them, its RIDICULOUS!!!!!!