Dischem selling face creams that's not good for skin

Hi my husband and I went to dischem pinecrest early this month for something for marks. I was referred to a lady at your cream counter. She sold us a Bionike cleanser and bionike cream. These items weren't cheap but she claimed it works wonders and she has recommended it to a lot of people. I was sceptical about the cream so I didn't use it but I used the cleanser , which is truly a good cleanser. My husband used the cream twice daily . Lastnight after applying it, his skin started itching bad, turned red and small ****les formed immediately. It was burning so bad he washed his face with ice water. He's not going to use this product anymore. Please advise