Dischem Rosebank Clinic Nurses Poor Service and Attendance

Dischem Rosebank Clinic needs to address customer service with their nurses. Today was the 2nd time I was turned away by a nurse because I did not have an appointment. Previously, I complained to the Pharmacy Manager who looked at me with a blank face. You have a sign that says that appointments will be attended to 1st, and then non appointments. This was not the case.

Hence this review. The nurse in the room on the left had her door closed whilst she waited for her 2pm appointment. She then walked out to tell me I have to wait a long time and that they were booked back to back for the afternoon, implying that she will not be able to see me. And that the other nurse in the room on the right was going to lunch after the patient that was ahead of me. If her door was open she could have attended to me me before her 2pm appointment arrived. So I left to Clicks, that Nurse saw me between 2 other patients she was busy with, and it took 5mins. The Dischem nurse did not even ask me why I was there and did not consider managing her time.

When I came back to get my script, the 1 nurse was on lunch and the other nurse had her door close and no patiences were waiting outside. I have been going to Dischem for years, and this is very disappointing that your nurses would rather have their doors closed and go on lunch than attended to people that are there for good reason.