Dischem Roodepoort (Princess Crossing) phones

This is for the management at Dischem Roodepoort (Princess Crossing).

Phone your own branch often, and experience what customers often have to go through: No reply, or the call simply dies.

It takes about 4 calls to get through to the right person.

Here's the first problem:

One phones, is offered a choice of options The selection is made, e.g. #2 The phone rings and is unanswered; when it is answered one is not at #2 but at the general switchboard. So one goes back to #2 and the loop continues.

Here's the second problem:

One calls, speaks to whomever (no name given) who then "puts you through" to an engaged number. Nice. Thank you.

Please insist the person answering the phone gives their name. Also, do your phones offer the facility to show if the number one is being put through to is engaged or not?

This is not a complaint about the competency of your staff (and they are highly competent) but of your communication infrastructure.