1 reviews | Active since Oct 2016
Dischem price faults
<p>So I saw an item a few days ago at Dischem priced at R59.00, couldnt buy it then as I didnt have my wallet. Fast forward today I tried ordering it online and the system kept failing, after a few tries the Loyalty benefits program was offline ( I was trying to redeem my points).</p> <p>So after calling their Customer Care line I was told to make the purchase at the store, so I went. I found the item then proceeded to the till, when I got there the cashier told me it costs R100, when I showed her my failed order she said, with the other cashiers chiming in; "Items cost less online" which surprised me.</p> <p>I explained to her that can't possibly be the case, she called another lady who said the same thing, that items cost less online. I told her I saw the exact item a few days earlier at the store and it cost the same amount it did online and they seemed clueless. </p> <p>After being referred to 2 more "superiors" I was told I can't be helped, that if I want to buy the item I must do so online, I told her their Loyalty Benefits Programme on their system is down she said there's nothing she can do.</p> <p>Being a loyal Dischem customer I am VERY disappointed! I know its not a lot of money but a customer is a customer. I felt like such a nuisance.</p>
