Dischem Point ****

My request to Dischem: It has taken me 24 months to accumulate R136.57 and you give me a week to run to Dischem to redeem it before it expires. I would like 90 days notice to spend the points before it expires and not a week. Please credit this account back into my account. Dischem's response: We unfortunately cannot reinstate the points which expired.

Per the terms and conditions we give our customer’s 24 months in which to redeem their points. A reminder is sent 7 days before the points expire to encourage customers to redeem their points, this can be done by either visiting their nearest store or shopping online. My response: Realistically speaking, how many of your customers knows, understands and applies these terms and condition?

From a customers point of view, this is a **** as it takes 24 months to accumulate a over a R100 after spending thousands of rands. Dischem has the nerve to ***** this little bit of money by giving you a week's notice because I should remember when this money is going to expire. Please escalate this as it is unacceptable and I be viewing my voice on Hello Peter to let everyone know of this ****.