Dischem online poor service

On the 13th of March 2024 I placed an order at Dischem, the following day I received a call from Hemingways Dischem they told me that they'll be dealing with my order and it has been allocated to them. On their website that has not been explained. Last week I was told that my order has been canceled and they'll request their head office to rent open it. I requested them to send me an email regarding that and that was not done. They said it'll take approximately 3 days for their head office to reopen my order. This week they were still waiting for their head office to reopen my order. On Tuesday they told me that the option that they've is to place an order at Dischem in George and promised to return back me once that has been done. They didn't return back to me and yesterday the 27th of March 2024 I requested a refund within 24 hours, that was done.