Dischem Online Order Experience

I am extremely disappointed with the service I have received from Dischem. I placed an order through the Dischem app and they delivered the wrong item. It has now been over two weeks, and the issue still hasn’t been resolved.

What has frustrated me even more is that every response I receive from Dischem is a copy-and-paste disclaimer that does nothing to address my actual problem. This clearly shows a lack of knowledge, accountability, and proper training from management. Any other retailer would have resolved something this simple long ago, yet Dischem has shown a complete lack of urgency, care, and customer service.

I have had to follow up multiple times, with no meaningful feedback, no escalation, and no resolution. It should not take weeks to correct an error they made.

I am requesting that this matter be escalated to higher management who actually know how to resolve customer issues, because the current team has failed to assist in any way.

This has been one of the worst service experiences I’ve had, and unless Dischem improves their online support, I will strongly reconsider purchasing from them in the future. Specifically the Overport branch