Dischem online.. Appalling service

I had placed an order on the 3.01.2021 with dischem using the online facility.. Payment was made and delivery was excepted within 3 to 6 days. Each time I went into the app I would notice the status is received and I have no feedback.. Trying to call them is a mission no one answers.. I finally managed to speak to the Manager from cornubia to find out the status of my order as we were in day 5 and still no feedback.. He could not find an order however found the payment.. He said it seems like it was not on the system and could be an IT Issue and he will call me back which he very kindly did and advised he had sent the email to the overport branch who will dispatch the order. I had also sent an email to the customer care who rep**** hours later not knowing that I had spoken to the manager who advised me that the issue was on their side and Chantelle rep**** and said due to high volumes you will receive your order some time next week. I was shocked and these items were needed. Urgently. I then tried to call the overport branch.. Getting a hold of them is shocking to say the least.. Finally I spoke to kameel the Manager who said they were extremely busy and only dispatching orders for the 3.01 next week. I said this is unacceptable and he must cancel my order and refund me immediately so I can purchase the items elsewhere. He said he will see how he can assist and willl call me back. He called me and said that I would I receive my order today. 08.01 and guess what I have not received my order. I am appalled at the service from dischem. They do not care yet they advertise constantly about their online service. This is the worst service I have ever received and at a time like this when we do not want to visit the stores we would think they would care or at least deliver on their promises. I willl never use their online service ever again. They need to train their staff and Dischem needs to care about the people that support their business because without our support they won't have a business.