Dischem nurses turning away customers

Theres something wrong with your clinic staff at Pavilion mall. Ive consulted twice. 1st time the nurses practically pushed me out the door after ganging up on me trying to make me choose meds I said I didnt want, and saying the doctor wont prescribe the meds I wanted, and that was for contraception. Why bully me on that?! I left and saw my regular gp.

Last week I was there again because of my med. aid. The same darn nurse kept telling me Discovery wont pay and the doctor wont give me the script I needed as I didnt have any symptoms. I kept explaining that I was there for PRoPHYLAXIS. I shouldnt have to wait to get ill to come in, thats how prophylaxis works. In the end i told her ill take my chances with the doc and medical aid. Had a great consult. Doc gave me the script and medical aid paid in full. Honestly something is not right you guys need to look into it. Your nurses are sending customers away. Do you pay them by the day? Maybe you should monitor how many patients leave with out consulting.

By the way, halfway through the consult another nurse waltzes in saying theres a difficult patient outside and she cant attend to her because of that. I was asked to leave, during the consult, so that patient could be seen. Is that how things work? Should I treat your staff like **** to get good service? Anyways I didnt mind, but I shouldnt have even been asked. Dischem needs to do some training on customer care. You guys are not a free clinic. Your patients are paying customers.