Dischem nurse negligence!!!!

I visited Dischem Fourways Mall clinic on the 31st Oct for a Doctor’s virtual consultation. When I was done with the consultation(With Nurse Tshiamo) she advised that my claim(for medaid to pay) declined,and as a result they’ll withhold my prescription and I must email/call Discovery. I called Discovery medaid while I was with Nurse Tshiamo and the consultant assured me that they(Discovery) did not receive any claim!! The nurse gave me a copy of the invoice and insisted that I cannot be given my prescription until the consultation amount is settled! I got home and realized that the nurse USED THE WRONG MEDICAL AID MEMBERSHIP MUMBER AND THAT’S WHY THE CLAIM DECLINED!! I called her to inform her and she said she’d call me back after 5minutes- SHE DID NOT! As a result I emailed Dischem to express my disappointment and I was called and informed that Nurse Tshiamo is on sick leave and that they don’t have her logins to check! It’s now the 4th of November,I’m still sick and cannot get the prescribed meds due to not having a prescription- ALL OF THIS BECAUSE OF NURSE TSHIAMO’S NEGLIGENCE! I AM UTTERLY DISGUSTED AT THE LACK OF URGENCY AND THAT DISCHEM WOULD RATHER HAVE A PATIENT ****,AND NO ACCESS TO PRESCRIBED MEDS AS OPPOSE TO FIXING THE MESS THAT WAS MADE(USING THE WRONG MEMBERSHIP NUMBER ) and RESUBMITTING THE ****** CLAIM SO I CAN GET MY PRESCRIPTION!! IF I GET WORSE,DISCHEM WILL COVER MY COSTS!!