Dischem Nurse Mixed My Vitality Check Up Scores and now Cannot Fix It.

Dear Discovery Vitality Team,

I visited Dis-Chem Rosebank Mall to complete my Discovery Vitality Health Check on 12 February. Unfortunately, the nurse conducting the assessment incorrectly captured my lipid results by swapping my LDL and triglyceride readings and submitting the wrong information.

As a result, my Vitality profile now reflects inaccurate values. I have contacted Vitality and was advised to return to Dis-Chem. However, Dis-Chem has informed me that they are unable to amend the submitted results.

This situation is extremely frustrating, as the error was not mine, yet it appears to be negatively affecting my Vitality status and points allocation. It seems unreasonable that an administrative capture error cannot be corrected.