Dischem N1city clinic poor service

I went to the clinic N1 City as per my appointment, got there the clinic is locked, pharmacy don't have stock and appointment card is for a return date, which is 15 Sept. 2025, but my details not even on system! Sister Lerato made the "appointment on 15 July 2025. I had to get my injection on this day and not a day later but the clinic staff extremely unprofessional. My appointment was extremely important. How is it possible that there is no relief sister on duty??? I