Dischem n1 city bad service

We where friday the 16th at dischem n1 city to purchase a walker chair for my mother in law. We were assisted by Mr Lakay and he told us to give our particulars the the lady at the counter. Which we did. They had to buy out from there Claremont branch. We made a turn in store 18th the Sunday. To find out the chair did not arrive as yet and the lady that assisted couldn't find our particulars. They said they would place the order and we should have the chair Wednesday the 20th. We get a call today and get told the chair is damaged. And that's where it ends. We are utterly disappointed by the service as this was a waste of our time.