DISCHEM JABULANI MALL DOES NOT GIVE A RAT DAMN ABOUT IT'S CUSTOMERS

On the 15th of February 2023 I purchased 2X 1.8kg Nan1 OptiPro (start infant formula) at the Jabulani Mall branch for my little daughter. As time went on she started vomiting and lost weight. After visiting the Doctor, it was recommended that we should change the formula and as a result I went back to the Jabulani Mall Dischem with the intention of exchanging the 1X can of the instant formula which is unopened (still in the original packaging) and was told that the store cannot exchange baby milk because it is regarded as a "personal item." The assistant manager (Ms Amanda) told me I should call the nestle customer care line myself and and them to send an email to the store for me to exchange the item. I asked her if the store cannot do anything to assist me and she blatantly told me that" there is nothing they can do and it's my loss." I tried to explain that I was so desperate for an exchange because my daughter needs to eat but that didn't count for anything. I really feel disappointed and let down by Dischem Jabulani Mall.