Dischem Health/Kaelo - disappointing partnership

Kaelo medical insurance is very disappointing. They give me a choice of 3 x doctors in my area. The 1 has no knowledge of Kaelo. The 1 retired in Feb. '22. The only 1 left charges R515, which Kaelo says is too much. I must then pay in 43%. Of the 6x items prescribed, I am only allowed 2. I have also made 4 x virtual GP appointments, that never materialised.