Dischem gross incompetence

I placed my order with Savannah mall dischem on the 31 of May. They have not attended to it till the 11 of June. They do not respond when I ask for a status update. They keep asking for my id no and full name as if all that info isn’t already in the chat. Then i ask they dispense more than one month supply because they cannot full the 1 month but they refuse giving excuses