Dischem Farramere

I have been a loyal Dischem Farramere customer for over 4 years, but today I experienced the most shocking level of disrespect from one of your staff members, Tommie Ferrara.

When I tried to order my repeat prescription, instead of assisting me professionally, I was spoken to with complete arrogance and condescension. His exact words included: “Maybe you should take responsibility for your own health and not expect Dischem to remind you about everything. Take responsibility for your actions.”

As a teacher, I spend my entire day showing respect to children and teenagers. The least I expect as a paying customer is basic respect in return. Instead, I was spoken to like a child. When I said I would report his behavior, he smugly gave me his name as if it meant nothing.

I fully understand rules and procedures. However, for 4 years Dischem has phoned me and provided a clear label on my medication. This month, no phone call, no label – nothing. Medication is not something to “forget.” I live with a mental health condition, and missing treatment could cause a relapse. The fact that Tommie could see my medical profile on his screen and still chose to speak down to me is unacceptable and dangerous.

I was just at the doctor on Monday – another R600 I cannot afford. I was not asking for special treatment; I was simply asking someone to take responsibility for a clear oversight. Instead, I was insulted.

If Tommie cannot speak to customers with empathy and professionalism, he should not be working in healthcare. Mental health patients especially deserve compassion, not ridicule.

Dischem, I am disgusted and disappointed. I have always been grateful for the good service in the past, but this experience has made me question ever supporting your branch again.