Dischem failing to upload repeat prescription in the system

I went to Dischem Ferndale to get my child's repeat. medication to find out that Dischem Cresta didn't loaded it on the system my Dr emailed the prescription. Ferndale Dischem couldn't find any repeat prescription on the system. I needed to call my Dr for her to resend the prescription repeat. Please you are dealing with medication this a sensitive matter be more profesional.