Dischem does not care about its customers all they care about its the money

On the 26 August 2024 I went to buy at Dischem Platinum Park in Polokwane. I bought my new born baby Huggies extra care diapers. Upon arrival at home my wife used them and she found that they were licking and used another one and same thing happened. Due the fact we were travelling to Pretoria with our son the following day we went to Dischem Soshanguve for exchange and also went with the proof and the pack of diapers to the store. I spoke to the store manager Klas and he couldn't exchange them due to pprocedures with the supplier and I had to leave them in the store so he deal with the supplier and in the meantime I don't have money to buy another pair and I went home my child doesn't have diapers. I waited for the call or outcome yesterday but nothing happened. This morning I called him and he called later to update me and also the frustration he is getting from the supplier. Later today I received a call from international number but I Was in the meeting and I asked the person to call me back but he didn't call me.

Out of all this back and forth is that my son doesn't have diapers but I bought them and I am being delayed exchange or money back. I am so disappointed in Dischem Management because they have failed to resolve a R280-00 that is dragging for days and I am the customer who is suffering while they don't bother because their kids are fine.

Or is it because the colour of my skin hence no one cares but if it was different race it could have been solved long time ago. Even the management of Polokwane platinum park I called him to explain but he didn't care about my concern. Dischem has failed me and I am so angry 😡. Is it how you do customer service, is this how you treat us your customers.

How can i deal with the supplier but I bought in your store? How about the time I am waiting for them and what happens to my child