Dischem dispenses incorrect medication for 7 months causing me severe health issues

Dischem Head Office Cnr Le Roux & Stag Rd Glen Austin Midrand South Africa Postal Address Private Bag X21 Northriding 2162 If you would like to speak to a customer care consultant, please contact us at:

Care-line: ***Telephone: *** Mondays to Fridays: 08:00 to 16:30 Email: *** Dischem refused to dispense an item on my script for 6 months claiming it wasn't prescribed. Every month I asked them to double check and they refused. When I returned to my doctor for my 6 monthly appointment, she showed me that the script had not been changed, they were incorrect. I complained, they finally looked at the script and admitted they had loaded it incorrectly. That is 6 months of dispensing the incorrect script. It took months to get so much as a lukewarm apology out of them. As though that wasn't bad enough, last month they dispensed the wrong dosage of medication. It was marked with the correct dosage but the contents were half the dosage I'm supposed to take. Sudden drop in dosage has caused me severe symptoms. My doctor is outraged. They admitted in writing that they made another mistake and said they had handed the matter to their insurers. I have never heard from them again. An attorney explained to me that their modus operandi is to ignore the matter in the hope you will give up or knowing that you

probably can't afford to sue them. Apparently they are known for this method of dealing with their mistakes. They have wrecked 7 months of my life with incorrect dispensing of medication. In addition to being a severe asthmatic with chronic pain, I have severe CPTSD as a result of being in a number of crimes. Dischem made 10 billion in profits this last year but refuse to right months of their wrongs