Dischem customer service deteriorating year by year

<p>I went shopping the other day and I wanted to use only a portion of my points,the cashier was so distracted talking to the other cashiers,(gossiping about customers they assumed don't understand their language) that she ended up using all my points,I was and still am extremely upset and she offered no form of rectification ,not even to call the manager, all she did was ask her colleague if it could be reversed,to which the response was "no". I asked what she proposed we do and she said nothing could be done,not my fault or problem and i had to pay. I reserve those points for emergency,in case I did not carry enough money and now balance is at zero thanks to her. I contacted Dischem via social media they took my details and promised to get back to me,weeks later and not a single word from them. This is not the first time I've received poor customer service. I'm really disappointed because I've always been a loyal customer and their customer service used to be one of the best,now it's one of the worst.</p>