dischem customer service department

Poor customer service at Head office. I asked a question regarding a product totally out of stock for my dog, after years of using it. Got an acknowledgement of my query 8 days ago, and that's it. no update on whether product discontinued or late to supply,( I could have looked for an alternative in an independant pharmacy) Also I have chronic medicine for the past years. I normally get a message to re order and send my order to a pharmacy of my choice, total silence for the past 3 months ! is it because top management has changed or just a total lack of caring like it is the norm nowadays?