Dischem clinic

I am writing to express my dissatisfaction with the service I recently experienced at two of your clinic branches: Eastgate and Meadowdale. I initially called and made an appointment at the Eastgate clinic. However, upon arriving, there was no staff member available to assist me. A queue of people had formed, yet there was no one monitoring or managing it. After waiting with no indication of when or whether I would be helped, I eventually left, as the situation appeared completely unorganized.

I then proceeded to the Meadowdale Dis-Chem, where I made an appointment for 4:00 PM. I visited the clinic because I was suffering from what felt like a bronchial infection and tightness in my chest. Instead of receiving help for the issue I came in for, I was lectured about a high blood pressure reading. While I understand the importance of vital signs, the manner in which this was addressed felt unprofessional and dismissive of the actual symptoms that prompted my visit.

Overall, both experiences left me extremely disappointed. I expected a higher standard of care and better customer service from Dis-Chem clinics. I hope that management will address these concerns to ensure a more professional and patient-focused experience in the future.