Dischem Cape Gate

Dischem Cape Gate

On Saturday 11 September I went to Dischem Cape Gate to purchase a few items and the service I received from one of the supervisors, Zizipho was appalling. An item that I wanted to buy rang for R64 on the till but it was displayed for R23,99 on the shelf, I told the cashier that she can void the transaction on her system because I’d rather not buy it, she then called her supervisor who took the item and disappeared for about 15 mins. When she came back she didn’t apologise for making me wait and proceeded to interrogate me in a rude manner. After I told her I don’t want the product she told me to move out of the way I’m guessing she wanted to void the transaction but what is disturbing is that she didn’t even ask me but rather told me to move with so much annoyance and anger. I asked to see the manager and was told to report the matter at customer service but I insisted they call the manager. I explained what happened to the manager and he assured me he will address the matter with the supervisor and while I was speaking to the manager she was busy circling us and looking at me I don’t understand why she was doing that maybe she wanted to intimidate me.

I buy most of my health and skin care products at Dischem Cape Gate but after what I experienced I don’t think I’ll ever set foot there again which saddens me. The supervisor is rude and I dont think this is the image Dischem wants to portray and if she continues treating customers this way you will definitely lose customers.