CL
Chantel L

1 reviews | Active since Dec 2020

17 May 2021, 09:17

Dischem Boksburg North Rand Road is a total waste of time

Dischem North Rand Road Boksburg is a total waste of time! I have had bad service from various departments not once or twice but a few times too many to mention. I now have had it with the dispensary pharmacists who think the sun sets when they sit! I have a refill script of which they don't have stock (nothing new they never have) and was given an alternative after going back twice. The second time I decided to wait for a different pharmacist to assist me as the first one was rude, unhelpful and just plain did not want to be there. However I am the kind of person that always thinks "well maybe she is having an off day" so I left it. The second time around I saw the couple in front of me also avoiding her and I asked out of curiosity, same story. Ok so second assistant was just as bad, gave me schedule 5 medication which did absolutely the opposite of what it was suppose to do and was so irate that I continuously asked if she was sure this medication was the same as my script, she actually said that people should understand the difference in generics and originals? Sure that's not why you are here. After I felt like I violated the number of times you are allowed to ask about heavy drugs I left. Moving on, the medicine made me feel terrible and I returned the very next day, visit no 3. No refund will be given and we will give your script, as per the Pharmacist in charge. Wow, ok not what I was expecting but ok I will take what I can. The whole atmosphere of the pharmacists are extremely uncomfortable, so I figured just take it and leave. I went to a smaller pharmacy who informed me I needed the original script and they (Dischem) know better, he phoned the Pharmacist in charge and he had the audacity to say he would send an email and I could collect the script later!!!!! Now the medicine could not go through my medical aid because I did not have the original. Above and beyond this I have had bad service from the Nutritional staff, the Perfume counter staff and now this. I spoke to some random people and everyone felt that they could definitely up their game with customer service. I would like to add this is not a once or twice experience, this has happened a lot and I have now decided that I would rather travel the extra distance then ever going there again.

0
Replies (1)
CL
Chantel L's update18 May 2021, 16:05
Reviewer Update
The dispensary manageress phoned me today and profusely apologised and it was really sincere, she did mention that the store manager has been sent to another branch and that made me think this might be the difference in service. She was off due to medical reasons and someone stood in for her, obviously why the direction of service went downwards. I do appreciate the fact that she phoned.